Legal Specialist at Mastercard [Privacy and Data Protection Services ; Pune]- Apply Now!

About Mastercard

Mastercard is a global technology company in the payments industry, operating in more than 200 countries and territories worldwide. The company focuses on enabling secure, simple, smart, and accessible digital payment solutions through technology, innovation, partnerships, and networks that help individuals, businesses, and governments achieve their potential.

About the Job

Mastercard is hiring for the role of Specialist, Legal Services – Privacy and Data Protection Services.

The position is part of the Global Business Services Center (GBSC), the shared services organization that partners with the Law, Franchise and Integrity team to deliver legal shared services across regions and business units globally.

Eligibility

• 3–5 years of experience in privacy operations, regulatory compliance, data protection operations, or legal operations.
• Hands-on experience managing DSARs or similar regulatory request workflows.
• Experience in preparing metrics, dashboards, and audit-ready documentation.
• Ability to manage multiple stakeholders across Legal, Product, Risk, and Operations teams.
• Excellent written communication skills.

Preferred Qualifications

• Experience supporting DSARs across multiple legal jurisdictions or at a global scale.
• Familiarity with DSAR tools and platforms.
• Prior experience supporting internal or external audits in a privacy or compliance environment.

Responsibilities

DSAR Operational Oversight

• Manage end-to-end processing of consumer, employee, candidate, and Attorney-on-Behalf (AOB) DSARs across intake channels.
• Handle complex or escalated DSARs, including complaint-based and regulator-sensitive cases.
• Ensure consistent application of global DSAR standards, procedures, and regional regulatory requirements.

Governance, Metrics & Reporting

• Prepare and validate quarterly and ad-hoc DSAR metrics for leadership, Privacy, Risk, and Audit stakeholders.
• Reconcile DSAR data across internal systems and dashboards to ensure accuracy and traceability.
• Monitor SLA adherence and identify compliance risks or trends.

Audit & Risk Support

• Act as the operational contact for DSAR-related audits, risk reviews, and compliance assessments.
• Provide documentation and operational evidence for audit and regulatory inquiries.
• Track and support closure of audit observations and remediation actions.

Process & Documentation Management

• Maintain and improve DSAR operational procedures and playbooks.
• Manage knowledge-transfer and documentation processes.
• Identify operational gaps and propose process improvements.

Cross-Functional Collaboration

• Collaborate with Privacy & Data Protection Counsel, Product and Platform teams, Risk Management, and Internal Audit teams.
• Translate privacy policies and legal guidance into operational processes.

Location: Pune, India

Application Procedure

Interested candidates may apply through clicking here.

Good luck with your application!

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